Refund policy
RETURNS AND EXCHANGES
How to Return an Order
To return an order, sign in to your account on our website.
Go to your orders, select the relevant order, and submit a return request once it has been delivered.
Choose the reason for your return and submit the request. We will review and process it.
How to Request an Exchange
To request an exchange, contact us via Instagram at @corentn.eg or email:
Include your order number and the reason for the exchange.
Conditions for Returns and Exchanges
Items must meet the following conditions:
- Tags must be attached
- Original packaging must be intact
- No visible signs of wear or use
Items that do not meet these conditions will not be accepted.
Return Window
Returns are accepted within 14 calendar days from the date of delivery.
Return and Exchange Process
Once your request is submitted, it will be reviewed.
If approved, a courier will be arranged to collect the items from your address.
Fees
Returns are free.
Shipping fees are non-refundable.
Exchanges are free for the first request.
Refund Method
Refunds are processed using the same payment method used for the purchase.
- Cash on delivery orders will be refunded via Instapay or issued as a voucher for online use
- Card payments will be refunded to the same card
Refund Timeline
Once the return is approved and items are verified in perfect condition, you will receive a confirmation email.
Refunds are processed within a few days, depending on your bank or payment provider.
Support
For any questions, contact us at:
CORENTN
From the Core. Back to You.